Shipping is one of the essential part of an online transaction but is one of the most stressful part of it. The customer has already paid for the product, so they expect that their product will right at their doorstep as soon as possible.
However, most e-commerce sites fail to 중국배대지 give customers what they want. As a result, customers request for a refund and never return to your shop again. Getting an intuitive shipping experience that customers will love only takes common sense. Here are some simple ways you can improve your customer shipping experience.
1. Provide an estimated delivery date.
Most shoppers want to see their products delivered on time. About 70 percent of shoppers want to see an estimated delivery date or a guaranteed delivery date for every available shipping option.
This feature is the most basic, yet most e-commerce stores don’t have it in their page.
2. Provide many shipping options. Customers want choices, and variations. Offering one-day, two-days, express and regular shipping options can increase sales because you can offer the cheapest shipping possible.
3. Offer a free shipping
Shipping costs today are high. Offering incentive to potential customers like free shipping when they reach a certain amount or if the customer is near a particular area. In this way, customers will be attracted to your offers and shop right away.
4. Don’t forget to notify your customers at all times.
When customers doesn’t receive any shipping notification, they may believe that something is wrong and call the e-commerce store. To avoid unnecessary phone calls, collaborate with the shipping company by having them send shipping notifications along with your shipping notification. It will also be helpful if you include the name of the purchase in the subject of the mail.
5. Offer SMS updates
Most customers come from mobile devices and a lot of people uses mobile phone these days. If you can offer SMS updates along with email updates this will help customers have a peace of mind when shopping to your store.